HOW CAN I CHANGE MY SHIPPING ADDRESS? By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW CAN I TRACK MY ORDERS & PAYMENT? After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt and item has shippted.
MAKE A PAYMENT? After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified. Or contact us samdollargroaning@gmail.com
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT? Members who ship their orders should expect to receive their orders within 10 to 15 working days upon payment verification depending on the volume of orders received. Some shipping times will be considerably less if shipped within the US. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT IS THE ACCUMULATED HANDLING TIME? All orders are processed within 4 days of receipt of payment.
WHAT ARE THE PAYMENT METHODS AVAILABLE? At the moment, we only accept Credit/Debit cards .
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT? We require all payments to be made at time of purchase.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY) We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at samdollargroaning@gmail.com (if applicable).
